Terms And Conditions

Last Updated: 31 May 2025

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1. General
1.1    These Terms and Conditions govern your use of this website and all tour bookings.
1.2   By using the website or booking a tour, you agree to these terms.
1.3   The website must be used lawfully and responsibly.

1.4   We may update or change website content or services at any time without notice.​

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2. Bookings and Payments
2.1   To secure your tour booking, a valid credit card number and expiry date are required.

2.2  Credit card details will be securely held without charge until the time of your tour.

2.3  You may choose to settle payment using the nominated credit card or an alternative method upon arrival.

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3. Cancellations
3.1    A tour booking may be cancelled at no charge if notice is provided at least 24 hours prior to the scheduled tour time. 

3.2   Late cancellations or no-shows may incur the full tour charge.
3.3   White Heron Sanctuary Tours may cancel a tour if weather conditions, safety concerns, or operational needs make it necessary.
3.4   For more information, please see our full Cancellation Policy.

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4. Tour Changes
4.1   We reserve the right to amend tour schedules, and departure times in response to environmental conditions or other operational considerations.
4.2  Any changes will be communicated as early as possible.

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5. Safety and Conduct
5.1   All participants are required to follow the instructions of the tour guide at all times.
5.2  Any behaviour that compromises the safety of individuals, the group, or the wildlife will result in immediate removal from the tour without refund.
5.3  White Heron Sanctuary Tours accepts no liability for actions taken by individuals who disregard safety guidelines.

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6. Birdlife and Environment
6.1   The Waitangiroto Nature Reserve is a highly significant and strictly protected environment.
6.2  Access is only permitted under a Department of Conservation concession and by guided tour.
6.3  Visitors must not disturb the wildlife, leave marked paths, or remove any natural materials.
6.4  Breaches of these conditions may result in removal from the tour and will be reported to the relevant authorities.

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7. Liability Disclaimer
7.1   Participation in a White Heron Sanctuary Tour is at the visitor’s own risk.
7.2  While all reasonable care is taken to ensure a safe experience, White Heron Sanctuary Tours is not liable for injury, loss, or damage except as required by law.
7.3  Booking confirms your acceptance of these terms.

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8. Intellectual Property
8.1   All content on this website, including text, photographs, and video, is protected by copyright and remains the exclusive property of White Heron Sanctuary Tours.
8.2  Content is protected by copyright and trademark laws.
8.3  Use, reproduction, or distribution of any material is prohibited without prior written permission.

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9. Privacy
9.1   Personal information collected during the booking process is used solely for administrative, safety, and communication purposes.
9.2  We do not sell or share your information except as required by law.
9.3  For more details, refer to our Privacy Policy.

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10.Governing Law
10.1   These Terms and Conditions are governed by New Zealand law.
10.2  Any disputes will be settled in New Zealand courts.

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By using our website or booking a tour with White Heron Sanctuary Tours, you agree to these Terms and Conditions.

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