Privacy Policy

Last Updated: 31st May 2025

White Heron Sanctuary Tours ("we," "our," or "us") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website - https://www.whiteherontours.co.nz - make an enquiry, or participate in one of our tours.

1. Information We Collect

1.1 We may collect personal information such as your name, phone number, email address, booking details, and payment information when you book a tour, contact us, or make an enquiry.

1.2 We may collect anonymised data, including your IP address, browser type, device information, and pages visited, to help us improve our website and services.

2. How We Use Your Information

Your information may be used for the following purposes:

2.1 To process bookings, arrange tours, and manage customer communications.
2.2 To comply with health and safety requirements and operational obligations.
2.3 To meet legal and regulatory requirements.
2.4 To improve our website performance and user experience.
2.5 To send occasional updates or information you have opted in to receive.

Information will only be used for the purpose it was collected and will not be used for unrelated purposes without your consent.

3. Disclosure of Information

3.1 We do not sell, rent, or trade your personal information.
3.2 Information may be shared with trusted third parties (e.g. payment providers) solely for the purpose of fulfilling your booking or delivering our services.
3.3 We may disclose information if legally required to do so or in cases related to fraud prevention or safety compliance.

4. Cookies and Tracking

4.1 Our website may use cookies to enhance user experience and collect basic usage and analytics data.
4.2 You can adjust your browser settings to disable cookies, although this may affect certain site features.

5. Data Security

5.1 We take appropriate security measures to protect your personal information from unauthorised access, misuse, or disclosure.
5.2 While we strive to safeguard your data, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

6.1 You have the right to access, correct, or request deletion of your personal information.
6.2 To make such a request, please contact us at: info@whiteherontours.co.nz
6.3 You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.